At Bright Edge, we want you to feel confident with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to help.
30-Day Return Request Window
You may request a return within 30 days of delivery.
To be eligible for a return, your item must generally be:
- Unused and in its original condition
- In the original packaging when applicable
- Accompanied by your order number or proof of purchase
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing part of the order
Please contact us as soon as possible and include your order number and clear photos or video showing the issue.
After reviewing the claim, we may provide a replacement, refund, or other appropriate solution.
Personal-Care & Opened Products
For health and hygiene reasons, certain opened or used personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect.
This includes products that have been opened, applied, worn, or otherwise used after delivery.
Any rights you may have under applicable consumer-protection laws are not affected.
Change-of-Mind Returns
If you simply change your mind, contact us within 30 days of delivery.
Approved change-of-mind returns must generally be unused, unopened, and in resalable condition.
Depending on the product, supplier, and return location, the customer may be responsible for return shipping costs.
Do Not Return Products Without Instructions
Because Bright Edge works with multiple fulfillment partners, the return address may be different from the address shown on your original package.
Please do not send your order back to the sender's address unless our customer-support team specifically instructs you to do so.
Once your return request is approved, we will provide the appropriate instructions.
Return Shipping
If your order arrived damaged, defective, or incorrect, Bright Edge will determine the appropriate return or replacement solution.
For approved change-of-mind returns, return shipping costs may be the responsibility of the customer unless otherwise stated.
Original shipping costs, if any, are generally non-refundable unless required by applicable law or the return is due to an error on our part.
Refunds
Once an approved return has been received and processed, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow several business days after a refund is processed for your bank or payment provider to post the funds to your account.
Replacement Instead of Return
In some cases, particularly when an item is damaged or defective, we may offer a replacement without requiring the original item to be returned.
Whether a replacement or return is appropriate will depend on the circumstances of the order.
Order Cancellations
If you need to cancel or change an order, contact us as quickly as possible.
We process orders quickly, so once an order has entered fulfillment, we may no longer be able to cancel or modify it.
If the order has already shipped, the regular return policy will apply.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately.
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Orders that are lost, returned, or delivered incorrectly because an inaccurate address was provided may not qualify for a free replacement or refund, except where required by law.
Refused or Unclaimed Packages
If a package is refused, abandoned, or left unclaimed and returned to the sender, please contact us.
Any refund or reshipment will depend on the circumstances and any shipping or handling costs incurred.
Lost or Delayed Packages
Delivery estimates are not guarantees.
Carrier delays, customs processing, weather, holidays, and other circumstances outside our control may affect delivery times.
If tracking shows no meaningful movement for an extended period or your package appears to be lost, please contact us so we can investigate.
Promotional & Bundle Orders
If your order was purchased as part of a promotion such as Buy 2, Get 1 Free, all items included in the promotion may need to be returned in order to receive a full refund.
If only part of a bundle is returned, the refund may be adjusted based on the value of the items kept.
This prevents the promotional discount from being applied to an order that no longer meets the promotion requirements.
Non-Returnable Items
Unless required by applicable law, we may be unable to accept returns for:
- Used or opened personal-care products
- Items returned without authorization
- Items damaged after delivery through misuse
- Products missing original components or packaging
- Gift cards
- Items designated as final sale
Chargebacks
If you experience an issue with your order, please contact Bright Edge first.
We would appreciate the opportunity to resolve the issue directly before a payment dispute or chargeback is opened.
Contact Us
For return, refund, replacement, or order questions, please contact:
Bright Edge Customer Support
Email: teamswishllcorporation@gmail.com
Please include your:
Order number
Full name
Reason for contacting us
Photos or video if the product is damaged, defective, or incorrect